support@thegorillatribe.com
Free shipping on All Orders. No Minimum Purchase
FAQ
Q. How many days will it take to receive my order?
A. Each item in our collection is made on demand, which means it's crafted with love and care just for you. While this personalized touch does take a bit of time, trust us – it's worth the wait! Expect your order to arrive within 8 to 10 days, packed with all the urban vibes you crave. Thanks for being part of our tribe and for your patience as we create something special, just for you!
Q. When will I receive the tracking details?
A. Excited to get your gear? We're right there with you! Tracking details for your order will hit your inbox within a max of 48 hours.
Q. Can I cancel the order and get a refund.
A. Since each piece is made on demand, we kick things into gear as soon as you place your order. If you change your mind, make sure to cancel within 6 hours, 'cause once we start crafting, we're in it to win it! No refunds or cancellations after that, but trust us – you're gonna love what we've got in store for you!
Q. Can I exchange/return the product for a refund.
A. At The Gorilla Tribe, each piece is crafted specially for you, making it as unique as your wild spirit! Since we're all about custom creations, we can't offer refunds or exchanges once your order is placed. But hey, no worries – we've got your back! Just double-check those measurements and designs before hitting that order button, and you'll be all set to rock your new gear in style!
Q. What if the product is defective or damaged.
A. At The Gorilla Tribe, we're all about delivering top-quality gear that's ready to rock your world. But hey, if you ever receive a defective or damaged piece, don't sweat it! We've got a special return process just for that.
Just shoot us an email at support@thegorillatribe.com within 14 days of receiving your order, and include a photo of the issue. Our tribe will then take care of the rest, ensuring you get a replacement that's perfect in every way.
Remember to keep the original packaging and all tags intact for a smooth return process. Your satisfaction is our priority, so rest assured, we'll make things right!
Q. What are the shipping charges?
A. Guess what? Shipping throughout the UK is on us – yep, totally free! So, go ahead and snag that gear you've been eyeing, knowing that it'll be on its way to you without any extra charges. Happy shopping, and thanks for being part of The Gorilla Tribe!
Q. International shipping?
A. We've got some super exciting news! While we're currently rocking free shipping within the UK, we're working hard behind the scenes to bring our awesome gear to gorilla fans worldwide! Stay tuned for updates – international shipping is coming your way soon!
A. Each item in our collection is made on demand, which means it's crafted with love and care just for you. While this personalized touch does take a bit of time, trust us – it's worth the wait! Expect your order to arrive within 8 to 10 days, packed with all the urban vibes you crave. Thanks for being part of our tribe and for your patience as we create something special, just for you!
Q. When will I receive the tracking details?
A. Excited to get your gear? We're right there with you! Tracking details for your order will hit your inbox within a max of 48 hours.
Q. Can I cancel the order and get a refund.
A. Since each piece is made on demand, we kick things into gear as soon as you place your order. If you change your mind, make sure to cancel within 6 hours, 'cause once we start crafting, we're in it to win it! No refunds or cancellations after that, but trust us – you're gonna love what we've got in store for you!
Q. Can I exchange/return the product for a refund.
A. At The Gorilla Tribe, each piece is crafted specially for you, making it as unique as your wild spirit! Since we're all about custom creations, we can't offer refunds or exchanges once your order is placed. But hey, no worries – we've got your back! Just double-check those measurements and designs before hitting that order button, and you'll be all set to rock your new gear in style!
Q. What if the product is defective or damaged.
A. At The Gorilla Tribe, we're all about delivering top-quality gear that's ready to rock your world. But hey, if you ever receive a defective or damaged piece, don't sweat it! We've got a special return process just for that.
Just shoot us an email at support@thegorillatribe.com within 14 days of receiving your order, and include a photo of the issue. Our tribe will then take care of the rest, ensuring you get a replacement that's perfect in every way.
Remember to keep the original packaging and all tags intact for a smooth return process. Your satisfaction is our priority, so rest assured, we'll make things right!
Q. What are the shipping charges?
A. Guess what? Shipping throughout the UK is on us – yep, totally free! So, go ahead and snag that gear you've been eyeing, knowing that it'll be on its way to you without any extra charges. Happy shopping, and thanks for being part of The Gorilla Tribe!
Q. International shipping?
A. We've got some super exciting news! While we're currently rocking free shipping within the UK, we're working hard behind the scenes to bring our awesome gear to gorilla fans worldwide! Stay tuned for updates – international shipping is coming your way soon!
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